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    Management Tools are Required to be a Successful Consultant

    James Nagy - 2144 Article rating: No rating

    As consultants, we are professionals who use knowledge, expertise and processes to deliver significant change and improvement for our clients. Consulting is more than giving advice. It’s plan, action and execution. Like any trade, there are challenges. Balancing multiple different clients and projects, traveling for work, meeting deadlines and executing plans are all part of the job description. This is why, in order to be a successful consultant, management tools are required.
     

    Working as a Consultant: "They" vs "We" in Talking to the Customer’s Customer

    James Nagy - 3599 Article rating: No rating

    ​In our last article, we shared the importance of distinguishing between “I” and “We” when consulting for a company.  When you’re speaking to your customer/client, you want to be sure to use “you”.  Why?  In a nutshell, it’s not your company, it’s not your business, and it’s not your end goal.  So, in those situations, it is important to say “you”.  “You” should be focused on this because, at the end of the day, “you” do need to do this stuff not “me”.  This is not my company, it is yours. Now that we’re wrapped up in pronouns, what about when you talk to the customer’s customer as a consultant?

    Software and Web Design: Put Yourself in Your Customer's Customer's Place

    James Nagy - 6590 Article rating: No rating

    Recently, we had a client come to us in trouble.  Long story short, this was a customer who had come to us previously asking us to build her a website.  We talked over what she wanted, drummed up a proposal, and sent it over to her.  Great, fine, totally on board.  However, then she started talking to another company who promised to do the same job for much cheaper.  She went with them, the site was designed and up and running, and she was not happy with it.  She came back to us needing help.

    Adventures in Bad Customer Experience AND Bad User Experience – Part Two.

    Breanne Liebmann - 5102 Article rating: No rating

    When I last left you I was being sent across town to start all over in picking out my phone.  Unhappy newborn and two year old in tow, we trekked to the other side of town in hopes of getting this ordeal over with.  When we arrived at the next T Mobile store (at about 2 hours before closing) there were only two other customers in the whole store, so I had high hopes for a speedy visit.  My high expectations keep leaving me disappointed in these situations...


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