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    The Recovery: Winning Customers Over After You Screw Up

    Anil Saxena - 756 Article rating: No rating

    Of course great customer service is key to gaining and retaining customers, but the real test is how you react when something goes wrong, when you screw something up so badly that it could make or break the relationship, that moment when you realize what happened was not a simple mistake but a monumental screw up… 

    Best Advice Ever

    Anil Saxena - 738 Article rating: No rating

    A client recently asked me how I was able to understand them so quickly. She was curious about what advice I'd gotten that enabled me to “get integrated so quickly". I told her the best advice I'd ever gotten was - 

    The Recovery: Winning Customers Over After You Screw Up

    Anil Saxena - 863 Article rating: No rating

    Of course great customer service is key to gaining and retaining customers, but the real test is how you react when something goes wrong, when you screw something up so badly that it could make or break the relationship, that moment when you realize what happened was not a simple mistake but a monumental screw up…

    That’s the truest test of your customer service.

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