Last week we started a series of articles about bad user experience: here; this week we are going to continue our tour into the land of unfortunate user experiences. This week I want you to picture finding a great new app. Picture downloading that app. Picture launching that app on your phone for the first time. Now picture... what? You don't know what to do next. You've never used this app before and there is no first time running help that pops up to help guide you along the way. You're not interested in taking the time to sit down and figure the whole thing out. Now it's gone to the back burner and eventually, when you need more memory on your phone, you'll delete it and move on.