J&S Tech Designs - Blog

The Recovery: Winning Customers Over After You Screw Up

Of course great customer service is key to gaining and retaining customers, but the real test is how you react when something goes wrong, when you screw something up so badly that it could make or break the relationship, that moment when you realize what happened was not a simple mistake but a monumental screw up… 

Best Advice Ever

A client recently asked me how I was able to understand them so quickly. She was curious about what advice I'd gotten that enabled me to “get integrated so quickly". I told her the best advice I'd ever gotten was - 

  • 21 April 2016
  • Author: Anil Saxena
  • Number of views: 672
The Recovery: Winning Customers Over After You Screw Up

Of course great customer service is key to gaining and retaining customers, but the real test is how you react when something goes wrong, when you screw something up so badly that it could make or break the relationship, that moment when you realize what happened was not a simple mistake but a monumental screw up…

That’s the truest test of your customer service.

  • 31 March 2016
  • Author: Anil Saxena
  • Number of views: 793
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Consultants: The Importance of Being an Expert

​As a consultant, you’ll run into situations nearly daily where you are meeting new people who want to hear about what you do. I get questions regularly on topics that I consult on. Many times these conversations come up on the spot and out of a normal business environment.  So, what do you do when you’re approached, totally unprepared, and you have to talk about your business out of the blue? Do you know your business well enough that you can stop whatever you’re doing and come up with an intelligent informed conversation? As a consultant, this is a must.
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